Shipping Policy
Shipping Policy
At NORVA, we’re committed to getting your order to you safely and as quickly as possible.
Processing Time
- Orders are processed within 2–3 business days.
- Once your order ships, you’ll receive a confirmation email with your tracking information.
Estimated Delivery Times
- USA: 6–13 business days
- Canada: 9–15 business days
Delivery times are estimates and may vary depending on your location, carrier delays, customs clearance, or other circumstances outside our control.
Order Tracking
Every NORVA order includes tracking.
Once your package has been shipped, you’ll receive a tracking link by email so you can follow your delivery.
Shipping Delays
Occasional delays may occur due to:
- Customs processing
- Carrier disruptions
- Weather conditions
- High-volume shipping periods
- Incorrect or incomplete shipping information
These circumstances may affect estimated delivery times.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order.
If you notice an error, contact us as soon as possible at trynorvahelp@gmail.com. Once an order has already been processed or shipped, we may not be able to change the delivery address.
Delivered Orders
If carrier tracking shows that your order has been delivered but you cannot locate it, please check around your property and with household members or neighbors first.
If you still cannot find your package, contact us at trynorvahelp@gmail.com with your order number and our team will assist you.
Need Help?
For any shipping or order questions, contact:
Please include your order number so our team can assist you faster.