Terms of Service
Terms of Service
1. Customer Consent
By placing an order with NORVA, the customer confirms that they have:
- Reviewed the product details and price.
- Provided accurate billing and shipping information.
- Authorized the one-time payment shown at checkout.
- Agreed to the applicable store policies and Terms of Service.
Order and payment records may be retained as evidence of the transaction where permitted by law.
2. One-Time Payment Authorization
All NORVA purchases are one-time purchases.
NORVA does not enroll customers into automatic subscriptions or recurring billing programs.
By completing checkout, the customer authorizes the one-time charge displayed at the time of purchase.
3. Checkout Disclosure
Product pricing, applicable discounts, shipping information, and other relevant order details are displayed before checkout is completed.
By placing an order, the customer confirms that they have reviewed and accepted the information presented at checkout.
4. Order Changes & Cancellations
Customers should contact us as soon as possible if they need to change or cancel an order.
Once an order has been processed or transferred to the shipping carrier, we may no longer be able to cancel or modify it.
For assistance, contact trynorvahelp@gmail.com.
5. Shipping & Fulfillment
Once an order has been processed and transferred to the shipping carrier, it is considered shipped.
Tracking information may be provided once available.
Delivery times are estimates and may vary due to carrier delays, customs processing, weather, or other circumstances outside NORVA's reasonable control.
6. Delivery Confirmation
Carrier tracking showing delivery to the shipping address provided by the customer may be used as evidence that an order was fulfilled and delivered.
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you experience a delivery issue, please contact trynorvahelp@gmail.com so our team can investigate.
7. Disputes & Chargebacks
We encourage customers to contact NORVA Customer Support before initiating a payment dispute so we have an opportunity to resolve the issue.
In the event of a payment dispute or chargeback, NORVA may provide relevant transaction records to the payment provider, including:
- Order confirmation records
- Payment authorization records
- Checkout and transaction information
- Shipping and tracking information
- Delivery confirmation
- Customer communication history
Nothing in these Terms limits any rights available to customers under applicable consumer-protection laws or their card issuer's dispute procedures.
8. 30-Day Money-Back Guarantee
NORVA offers a 30-Day Money-Back Guarantee.
Customers may request a return within 30 days of receiving their order, subject to our Return & Refund Policy.
To begin a return, contact:
Our team will provide the applicable return instructions.
Refunds approved after inspection will be returned to the original payment method.
9. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us as soon as possible at trynorvahelp@gmail.com.
Please include your order number and relevant photographs where applicable so our support team can review the issue.
10. Agreement to Terms
By completing a purchase from NORVA, the customer agrees to the policies applicable to their order, including:
- One-time payment authorization
- Shipping and delivery terms
- Return and refund policies
- The 30-Day Money-Back Guarantee
- These Terms of Service
NORVA does not offer automatic subscriptions or recurring billing.