Refund policy

30-Day Money-Back Guarantee

At NORVA, we want you to feel confident trying our products. That’s why your order is covered by our 30-Day Money-Back Guarantee.

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must be returned in reasonable condition with all included parts, accessories, and original packaging where possible. You’ll also need your order number or proof of purchase.

To start a return, contact us at trynorvahelp@gmail.com.

If your return is approved, our support team will provide you with the return instructions and let you know where the item should be sent.

Please do not send your order back without contacting us first. Returns sent without prior approval may not be accepted.

For any return or refund questions, contact us at trynorvahelp@gmail.com.

Damages and Issues

Please inspect your order after delivery and contact us as soon as possible if your item arrives damaged, defective, or if you receive the wrong product.

Email us at trynorvahelp@gmail.com with your order number and, where applicable, photos of the issue so our team can review it and help make things right.

Exceptions / Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, or other applicable reasons.

Please contact us at trynorvahelp@gmail.com if you have questions about whether your specific item is eligible for return.

Gift cards are non-refundable.

Exchanges

If you would like a different product or replacement, contact us at trynorvahelp@gmail.com.

Depending on the situation, we may ask you to return the original item before a replacement or exchange is processed.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you may also have the right to cancel or return your order within 14 days, without giving a reason, subject to applicable consumer protection laws.

The item should be returned in the same condition in which it was received, with all included parts and original packaging where reasonably possible. Proof of purchase may also be required.

Refunds

Once we receive and inspect your approved return, we will notify you whether the refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit card provider may require additional time for the funds to appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at trynorvahelp@gmail.com.

Our 30-Day Guarantee

If NORVA is not right for you, simply contact us within 30 days of delivery at trynorvahelp@gmail.com and our support team will guide you through the return and refund process.