Terms of service
Terms of Service
Overview
Welcome to NORVA.
The terms “we,” “us,” and “our” refer to NORVA. NORVA operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).
NORVA is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use the Services.
Please read these Terms carefully, as they contain important information about your legal rights, including warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access the Services.
Section 1 - Access and Account
By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence.
To use the Services, browse our store, or purchase products, you may be asked to provide information including your email address, billing information, payment information, and shipping information.
You represent that all information you provide is accurate, current, and complete.
You are responsible for maintaining the security of your account credentials and for all activity conducted through your account.
You may not transfer, sell, assign, or license your account to another person. Pasted markdown
Section 2 - Our Products
We make reasonable efforts to accurately display and describe our products.
However, colors, appearance, size, or other visual characteristics may vary depending on your device, screen settings, lighting, and other factors.
We do not guarantee that the appearance of a product will exactly match how it appears on your screen.
Product descriptions, availability, specifications, and offerings may be changed or discontinued at any time without notice.
We may limit product quantities or availability by customer, geographic region, or jurisdiction. Pasted markdown
Section 3 - Orders
When you place an order, you are making an offer to purchase.
NORVA reserves the right to accept, decline, limit, or cancel an order when reasonably necessary.
An order is not considered accepted until payment has been successfully processed and the order has been confirmed.
Please review your order carefully before submitting it, as we may not always be able to accommodate cancellation or modification requests after an order has been processed.
If we cancel or modify an order, we may attempt to contact you using the email address, billing address, shipping address, or phone number provided with your order.
Purchases are subject to our Refund Policy and 30-Day Money-Back Guarantee.
Products purchased from NORVA are intended primarily for personal or household use and not unauthorized commercial resale. Pasted markdown
Section 4 - Prices and Billing
Prices, discounts, promotions, and offers may change without notice.
The price charged will be the price displayed at the time your order is placed, subject to any valid discounts or promotions applied during checkout.
Unless otherwise stated, prices may not include applicable taxes, shipping charges, customs fees, import duties, or other charges.
You agree to provide accurate and current payment, billing, and account information.
You represent that you are authorized to use the payment method provided and agree to pay all properly authorized charges associated with your order. Pasted markdown
Section 5 - Shipping and Delivery
Delivery times shown on our website are estimates and are not guaranteed.
NORVA is not responsible for delays caused by shipping carriers, customs processing, weather, transportation interruptions, incorrect delivery information, or circumstances outside our reasonable control.
Please review your shipping information carefully before completing your purchase. Pasted markdown
Section 6 - Intellectual Property
The Services and their content, including trademarks, brand names, product names, text, graphics, images, videos, designs, logos, and other materials, are owned by or licensed to NORVA and may be protected by applicable intellectual-property laws.
The Services are provided for your personal, non-commercial use.
You may not reproduce, distribute, modify, republish, copy, sell, exploit, publicly display, or create derivative works from our content without prior written permission, except where allowed by applicable law.
The NORVA name, logo, product names, designs, and slogans are trademarks or other intellectual property belonging to NORVA or its licensors.
Shopify and other third-party names and trademarks remain the property of their respective owners. Pasted markdown
Section 7 - Optional Tools
We may provide access to tools or services operated by third parties.
These tools may be provided “as is” and “as available.”
Your use of third-party tools is at your own discretion and may also be subject to the third party’s own terms and privacy policies.
We may introduce additional features, tools, or resources in the future, which will also be considered part of the Services and subject to these Terms. Pasted markdown
Section 8 - Third-Party Links
Our Services may contain links to third-party websites, applications, platforms, or services.
NORVA is not responsible for the content, accuracy, availability, privacy practices, security, products, or services of third-party websites.
You should review the policies and terms of any third-party website before making a purchase or providing information.
Any concerns regarding third-party services should generally be directed to the applicable third party. Pasted markdown
Section 9 - Relationship With Shopify
NORVA is powered by Shopify, which provides technology that enables us to operate our online store.
However, purchases from the NORVA store are transactions directly between you and NORVA.
Shopify is not the seller of NORVA products and is not responsible for the fulfillment, performance, or quality of products purchased directly from NORVA.
To the extent permitted by applicable law, Shopify and its affiliates are not responsible for claims arising specifically from your purchase of NORVA products. Pasted markdown
Section 10 - Privacy Policy
Personal information collected through the Services is handled in accordance with our Privacy Policy.
Because our store is hosted by Shopify, certain personal information may also be processed by Shopify in accordance with Shopify’s privacy practices.
By using the Services, you acknowledge that information may be processed by NORVA, Shopify, and service providers involved in operating and fulfilling the Services. Pasted markdown
Section 11 - Feedback
If you submit reviews, suggestions, ideas, feedback, photographs, testimonials, proposals, or other content to NORVA, you grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, modify, publish, distribute, and display that content for lawful business purposes.
You represent that you own or have the necessary rights to the content you submit.
You may not submit content that is unlawful, misleading, defamatory, abusive, obscene, malicious, infringing, or otherwise violates the rights of another person.
You remain responsible for the accuracy and legality of content you submit. Pasted markdown
Section 12 - Errors, Inaccuracies and Omissions
Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other information.
We reserve the right to correct errors, update information, modify listings, or cancel affected orders when reasonably necessary and permitted by applicable law. Pasted markdown
Section 13 - Prohibited Uses
You may use the Services only for lawful purposes.
You may not use the Services to:
- Violate applicable laws or regulations.
- Infringe intellectual-property or privacy rights.
- Harass, threaten, abuse, or harm another person.
- Submit knowingly false or misleading information.
- Upload viruses, malicious software, or harmful code.
- Engage in unauthorized scraping, copying, resale, or exploitation of the Services.
- Collect personal information about other users without authorization.
- Spam, phish, impersonate another person, or interfere with the security of the Services.
- Circumvent measures designed to protect the Services.
We may restrict or terminate access where we reasonably determine that these Terms have been violated. Pasted markdown
Section 14 - Automated Agents
Automated or semi-automated software accessing the Services must comply with applicable laws and any technical restrictions or identification requirements we impose.
We may limit or prevent automated access where necessary to protect our customers, infrastructure, security, or Services.
Automated systems must not attempt to bypass CAPTCHAs, security controls, access restrictions, or other measures designed to distinguish or control automated traffic. Pasted markdown
Section 15 - Termination
We may suspend or terminate your access to the Services where permitted by applicable law, including when you violate these Terms.
You remain responsible for amounts properly owed before termination.
Provisions that by their nature should survive termination will continue to apply, including provisions relating to intellectual property, disclaimers, limitation of liability, indemnification, governing law, and privacy. Pasted markdown
Section 16 - Disclaimer of Warranties
The information provided through the Services is made available for general informational purposes.
Except where expressly stated otherwise or required by applicable law, the Services and products are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, NORVA disclaims implied warranties including merchantability, fitness for a particular purpose, durability, title, and non-infringement.
Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded. Pasted markdown
Section 17 - Limitation of Liability
To the fullest extent permitted by applicable law, NORVA and its affiliates, officers, employees, partners, contractors, service providers, licensors, and agents will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the Services or products.
This includes, where legally permitted, lost profits, lost revenue, lost savings, loss of data, or similar losses.
Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable consumer-protection law. Pasted markdown
Section 18 - Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless NORVA, Shopify, and our respective affiliates, officers, employees, agents, contractors, licensors, and service providers against claims arising from:
- Your material breach of these Terms.
- Your violation of applicable law.
- Your violation of another party’s rights.
- Your misuse of the Services. Pasted markdown
Section 19 - Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent legally permitted.
The remaining provisions will continue in full force and effect. Pasted markdown
Section 20 - Waiver; Entire Agreement
Failure by NORVA to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.
These Terms and the policies incorporated by reference constitute the agreement governing your use of the Services and supersede prior versions relating to the same subject matter. Pasted markdown
Section 21 - Assignment
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
NORVA may transfer or assign its rights and obligations where permitted by applicable law, including in connection with a sale, merger, restructuring, or transfer of the business. Pasted markdown
Section 22 - Governing Law
These Terms and any agreements relating to the Services will be governed by the laws applicable to the jurisdiction in which the entity operating NORVA is established, subject to any mandatory consumer rights or protections that apply in your jurisdiction.
Nothing in these Terms removes any rights you may have under mandatory local consumer-protection laws.
Section 23 - Headings
Headings are included for convenience only and do not affect the interpretation of these Terms. Pasted markdown
Section 24 - Changes to These Terms
You may review the current version of these Terms on this page.
We may update these Terms from time to time for operational, legal, regulatory, or business reasons.
Where required by applicable law, we will provide notice of material changes.
Your continued use of the Services after updated Terms become effective constitutes acceptance of those Terms where permitted by applicable law. Pasted markdown
Section 25 - Contact Information
Questions regarding these Terms of Service should be sent to:
NORVA Customer Support
trynorvahelp@gmail.com