Privacy Policy

Last updated: October 13, 2026

NORVA operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

NORVA is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or has been de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address.
• Financial information, including payment card information, transaction details, payment method, and payment confirmation.
• Account information, including username, password, preferences, and settings.
• Transaction information, including products you view, add to your cart, purchase, return, exchange, or cancel.
• Communications with us, including information you provide when contacting customer support.
• Device information, including information about your device, browser, network connection, IP address, and other identifiers.
• Usage information, including how you interact with and navigate the Services. Pasted markdown

Personal Information Sources

We may collect personal information:

• Directly from you when you use the Services, make a purchase, create an account, or communicate with us.
• Automatically through the Services, including through cookies and similar technologies.
• From service providers that process information on our behalf.
• From partners and other third parties. Pasted markdown

How We Use Your Personal Information

We may use your personal information to:

• Provide and improve our Services, including processing payments, fulfilling orders, managing accounts, arranging shipping, processing returns and exchanges, and recommending products.
• Marketing and advertising, including sending promotional communications and displaying advertisements based on your activity.
• Security and fraud prevention, including detecting fraudulent, illegal, malicious, or unsafe activity.
• Communicating with you, including providing customer support and responding to questions.
• Legal purposes, including complying with applicable laws, responding to legal requests, resolving disputes, and enforcing our policies. Pasted markdown

How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to provide and operate the Services.

This may include:

• Shopify, vendors, fulfillment partners, payment processors, analytics providers, customer support providers, cloud-storage providers, and shipping providers.
• Business and marketing partners that help us advertise and market our products.
• Third parties when you direct us or consent to the disclosure.
• Affiliates or companies within our corporate group.
• Parties involved in a business transaction, such as a merger, acquisition, restructuring, or bankruptcy.
• Government agencies, law enforcement, or other parties when required by applicable law or valid legal process. Pasted markdown

Depending on where you live, you may have the right to opt out of certain targeted advertising or sharing activities.

You may exercise available data-sharing opt-out rights through:

https://trynorva.co/pages/data-sharing-opt-out

Relationship With Shopify

Our store is hosted by Shopify.

Shopify collects and processes information relating to your access to and use of the Services to provide and improve its services.

Information submitted through our store may be transmitted to Shopify and other service providers located in countries other than where you reside.

Shopify may also use information about your interactions with our store and other Shopify merchants to provide enhanced services.

For more information about how Shopify processes personal information, please review Shopify’s Consumer Privacy Policy and Privacy Portal. Pasted markdown

Third-Party Websites and Links

The Services may contain links to websites or platforms operated by third parties.

If you visit a third-party website, you should review its privacy policy, security practices, and terms.

NORVA is not responsible for the privacy, security, accuracy, or practices of third-party websites or platforms that we do not control. Pasted markdown

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or guardian and believe a child has provided personal information to us, contact us at trynorvahelp@gmail.com to request deletion where applicable. Pasted markdown

Security and Retention of Your Information

We take reasonable measures to protect personal information.

However, no security system or method of transmission is completely secure, and we cannot guarantee absolute security.

How long we retain personal information depends on factors including whether the information is needed to:

• Maintain your account.
• Provide the Services.
• Fulfill legal obligations.
• Resolve disputes.
• Enforce agreements or policies. Pasted markdown

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

• Right to Access / Know — request access to personal information we hold about you.
• Right to Delete — request deletion of certain personal information.
• Right to Correct — request correction of inaccurate information.
• Right of Portability — request a copy of your information in certain circumstances.
• Right to Opt Out of Sale or Sharing for Targeted Advertising — where applicable under local law.
• Managing Communication Preferences — unsubscribe from promotional emails using the unsubscribe option included in those communications. Pasted markdown

You may submit applicable privacy requests by contacting us at:

trynorvahelp@gmail.com

We may need to verify your identity before completing certain requests.

We will not discriminate against you for exercising rights provided to you under applicable privacy laws.

UK and European Economic Area Rights

If you reside in the United Kingdom or European Economic Area, you may also have rights including:

• Objection to Processing and Restriction of Processing
• Withdrawal of Consent

Withdrawing consent does not affect processing that was lawful before consent was withdrawn. Pasted markdown

Complaints

If you have a complaint regarding how NORVA processes your personal information, please contact:

trynorvahelp@gmail.com

Depending on where you live, you may also have the right to submit a complaint to your local data-protection authority. Pasted markdown

International Transfers

We may transfer, store, or process personal information outside the country where you reside.

Where required, transfers from the European Economic Area or United Kingdom will rely on recognized legal transfer mechanisms, such as Standard Contractual Clauses or other legally approved safeguards. Pasted markdown

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for operational, legal, or regulatory reasons.

When we make changes, we may update the “Last updated” date and provide additional notice where required by applicable law. Pasted markdown

Contact

If you have questions about our privacy practices, this Privacy Policy, or would like to exercise any privacy rights available to you, contact:

NORVA Customer Support
Email: trynorvahelp@gmail.com

For applicable data-protection purposes, the entity operating NORVA is responsible for processing personal information collected through the Services.

I did not carry over the Vella Naturals physical address from the old policy. The original policy had the old email and Burwood, Australia address in its contact section. Pasted markdown